Know when the package you ordered and information about shipping.
For the holidays and any destination affected by a service alert or international delay, please allow for an additional 8-18 business days for the order to be received. Please note that all delays listed may not cover all issues affecting your destination country. Please expect delays for the holiday season. We recommend that you look to your local couriers' service alerts for more up to date information regarding their service, even for those not listed below. If you still are having difficulty receiving your order after this additional time, please do not hesitate to reach out via email to mimaiart@outlook.com for assistance. Thank you for your continued patience.
We usually prepare and ship your package within 1-4 business days, depending on volume from our fulfillment center during weekday business hours (EST). Any orders placed after Friday business hours or during the weekend will ship out the following Monday.
If your items are in stock and ready to ship, there is a 24-hour delay from the time your order is shipped to the time the tracking details are emailed to you. From there, standard shipping will take place. If you have yet to receive a shipping notification, please check our website's product pages directly for any out of stock notices and shipping estimates, as this will share the most up to date information in relation to your order status.
For Domestic Orders:
All orders will go out with USPS, unless an expedited shipping option is chosen, which would be through UPS.
For International orders:
International Orders will use a courier best suited for the destination country and may transfer to your local postal provider once it passes through local customs. You will receive an International Shipping tracking link via email. Standard international shipping is typically 8-19 business days, Monday through Friday, once your tracking is sent via email.
According to the international logistics transportation time, the delivery time of different countries/regions will be different. For detailed transportation information, please refer to our logistics timeliness. If you cannot find the delivery time for your country, or if you have other questions, please contact us: mimaiart@outlook.com
CONTACT INFORMATION
We'd love to hear from you about our customer service, merchandise, collaborations, or anything else you'd like to share with us. Your comments and suggestions will be greatly appreciated. Please fill out the form below.
RM4, 16th Floor, Ho King Commercial Center, Kowloon, Hong Kong 2-16 Fa Yuen Street, Mong Kok
+852-63669386
mimaiart@outlook.com
Everyday 9:00-17:00