A photo is required on ALL product issues/warranty claims. 

We cannot offer a refund on any items that are replacements or warranty claims.

We cannot offer a refund on any item that was free due to a promotion, such as Buy One, Get One Free or from a competition/gift box. These are still eligible for warranties, however. If you reach out to our support team, they would be happy to assist you further.

We cannot offer a refund for an item that is damaged due to a drop. We can provide only a replacement. 

We cannot offer a refund or return on USED glass screen protectors. We are only able to offer store credit in the amount of the glass screen protector or a replacement.

If you do not want to accept a replacement:
If a customer decides that they do not want a replacement, then MIMAIART will only be able to provide store credit for the amount of the product only.